Client-focused Provision of Service

Provides nursing services and works with others to provide health care services in the best interest of clients.

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CLINICAL PRACTICE

1. Communicates, collaborates and consults with clients and other members of the health care team (10) about the client’s care. 
2. Coordinates client care in a way that facilitates continuity for the client. 
3. Assigns (11) clients and client care activities to other members of the health care team to meet client care needs. 
4. Delegates appropriately to other members of the health care team. 
5. Provides appropriate regulatory supervision of student activities. 
6. Instructs and guides other members of the health care team to meet client care needs. 
7. Participates in changes that improve client care and nursing practice.
8. Reports incompetent or impaired practice or unethical conduct to appropriate person or body. 
9. Understands and communicates the role of nursing in the health of clients. 
10. Assists clients to learn about the health care system and accessing appropriate health care services.

EDUCATION (12)

1. Communicates, collaborates and consults with nurses, students and others about education.
2. Educates students and others about the nurse’s role in the coordination of client care.
3. Educates nurses, students and others regarding assignment of clients and client care activities to meet client needs. 
4. Educates nurses, students and others regarding appropriate delegation of nursing activities to other members of the health care team.
5. Educates others about appropriate regulatory supervision.
6. Instructs, guides and directs educational staff and students to meet client care needs. 
7. Acts to implement changes that improve client care and educational practice.
8. Reports incompetent or impaired practice or unethical conduct to appropriate person or body; educates nurses and students to recognize and report such practices.
9. Understands and communicates the role of nursing in the health of clients. 
10. Assists colleagues, students and others to learn about nursing practice and health care services.

ADMINISTRATION (12)

1. Communicates, collaborates and consults with nurses and other members of the health care team about the provision of health care services.
2. Educates others about the nurse’s role in the coordination of client care.
3. Develops policies that outline the responsibility and accountability for all involved in the appropriate assignment of clients and client care activities.
4. Develops policies that provide direction for nurses on appropriate delegation of nursing activities to other members of the health care team. 
5. Develops supporting policies for appropriate regulatory supervision. 
6. Guides, directs and seeks feedback from staff and others involved in the planning, delivery and evaluation of health care services as appropriate.
7. Directs and participates in changes to improve client care and administrative practice.
8. Takes appropriate action in situations of incompetent or impaired practice or unethical conduct up to and including reporting to the regulatory body; guides others in reporting such practices. 
9. Understands and communicates the role of nursing in the health of clients. 
10. Assists clients, colleagues, students and others to learn about nursing practice and health care services.

RESEARCH (12)

1. Communicates, collaborates and consults with nurses and others to plan, conduct and evaluate research.
2. Articulates and supports the translation of knowledge gained from research into policy and practice. 
3. Guides and directs members of the research team as appropriate.
4. Participates in changes that promote evidence-based nursing practice.
5. Reports incompetent or impaired practice or unethical conduct to appropriate person or body.
6. Understands and communicates the role of nursing in the health of clients. 
7. Assists colleagues, students and others to learn about the influence of research on nursing practice and health care services.